As small Business Owner’s referrals mean the world to us. They are our best compliment and are not taken lightly whether given by a colleague or a customer. Our customers are an extension of our family and we don’t take insuring them lightly. When a colleague sends a referral, there can be several reasons. They may be an ineligibility issue (a new customer with a tougher situation), there may be a cancellation on the near horizon (possibly due to claims, driving record issues) or maybe the pricing is just getting too high and they want to see what I can offer them. Those are what I call Super Friends. They are working for their customers with their hearts and not their heads (not worrying about losing money but by doing what’s best for the customer). We have been very blessed to partner with some amazing Agents. This special group of people most definitely are Super and our Friends and we are grateful for them every day!
When customers refer friends and family as well it just adds a big smile to our faces. It’s makes us happy to know that your entrusting us with those loved one’s. We add a lot of value with what we do and never choose one company over another based on anything but what’s right for the customer. There are definitely times where we refer potential customers back out to our super friends. Pricing may deem this, products may as well…. we always do what’s right for the customers and we are glad it shows from Wheeler Insurance & Financial Services to our Super Friends. Thank you for entrusting us with your insurance protection needs!